This Shipping Policy explains how Scent Chem processes, packages, and delivers orders of aroma chemicals, fixatives, essential oils, and solvents to our customers.
1. Order Processing Time
Orders are typically processed within 1 to 3 business days of payment confirmation. Custom, bulk, or made to order quantities may require additional processing time, which will be communicated to you at the time of order or shortly after.
2. Packaging
Because our products include chemical substances, we package all orders in accordance with safe handling practices. Products are sealed, labeled, and packed to prevent leakage, spillage, or contamination during transit. Bulk and industrial size containers may be packed on pallets or in reinforced packaging depending on quantity.
3. Shipping Methods and Timeframes
We offer the following shipping options, with exact timeframes depending on your location:
- Standard shipping, typically 3 to 7 business days after processing
- Expedited shipping, typically 1 to 3 business days after processing, where available
- Bulk or freight shipping for large volume orders, with timeframes provided at the time of quote
Delivery timeframes are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.
4. Shipping Charges
Shipping charges are calculated based on the weight, volume, packaging requirements, and destination of your order, and will be displayed at checkout before you complete your purchase. Bulk and freight orders may be quoted separately.
5. Domestic and International Shipping
We ship to destinations both within India and internationally, depending on product and quantity restrictions. Some aroma chemicals, essential oils, and solvents may be subject to import restrictions, customs duties, or additional documentation requirements in certain countries. It is the responsibility of the customer to confirm that the products ordered can be legally imported into their destination country.
International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These charges are not included in our shipping fees and are collected separately by the carrier or customs office.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information, where available, so you can monitor the progress of your delivery.
7. Delayed or Lost Shipments
If your order has not arrived within the expected delivery window, please contact our customer support team with your order number so we can investigate with the shipping carrier. If a shipment is confirmed lost in transit, we will offer a replacement or refund in accordance with our Refund Policy.
8. Damaged Shipments
If your order arrives damaged, leaking, or with a broken seal, please contact us within 48 hours of delivery with photographs of the packaging and product so we can process a resolution under our Return Policy.
9. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate at checkout. Scent Chem is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer. Additional charges may apply if a reshipment is required due to an incorrect address.
10. Contact Us
For any questions about shipping, please contact us at:
Ph – 9292426868
Email – info@aadrainternationals.com
Address – Plot No: 222/223 Aatimaya Industrial 2, Besides Por Industrial Estate, Baman Gam, Por. Vadodara, Gujarat 391243, India.