Scent Chem (“we,” “us,” or “our”) operates scentchem.com, an online store for aroma chemicals,fixatives, essential oils, and solvents used in fragrance formulation. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or place an order with us.
1. Information We Collect
We collect the following types of information:
Personal information you provide to us, such as your name, email address, phone number, billing address, shipping address, company name, GST or tax identification number, and payment details when you create an account, place an order, or contact our customer support team.
Automatically collected information, such as your IP address, browser type, device information, pages visited, time spent on our site, and referring website, collected through cookies and similar tracking technologies.
Order and transaction information, including the products you purchase, order quantities, order history, and communications related to your orders.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping of aroma chemicals, essential oils, fixatives, and solvents
- Communicate with you about your orders, account, and customer service requests
- Verify your identity and, where required, confirm eligibility to purchase regulated chemical products
- Improve our website, product catalog, and overall customer experience
- Send you promotional offers, newsletters, or product updates, where you have opted in
- Comply with legal, tax, and regulatory obligations related to the sale of chemical products
- Detect and prevent fraud, unauthorized transactions, and misuse of our website
3. Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Shipping and logistics partners to deliver your order
- Payment processors to complete transactions securely
- Regulatory or customs authorities where required for the shipment of chemical products
- Service providers who help us operate our website, such as hosting and analytics providers
- Law enforcement or government agencies where required by law
4. Cookies and Tracking Technologies
Our website uses cookies to remember your cart contents, preferences, and login details, and to analyze site traffic. You can control cookie settings through your browser, though disabling cookies may affect the functionality of our website.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records for accounting, tax, and regulatory compliance related to chemical sales.
7. Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise these rights, please contact us using the details below.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
9. Children’s Privacy
Our products are intended for business and professional use in fragrance and chemical formulation. Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.j
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ph – 9292426868
Email – info@aadrainternationals.com
Address – Plot No: 222/223 Aatimaya Industrial 2, Besides Por Industrial Estate, Baman Gam, Por. Vadodara, Gujarat 391243, India.